Terms and Conditions | Travel Sense

Terms & Conditions

PRICES & SURCHARGES

Usually the prices do not include accommodation taxes and municipal taxes. In Greece, the accommodation tax per room / suite per night is:
3 star Hotels: € 1.50
4 star Hotels: € 3.00
5 star Hotel: € 4.00
and based on the relevant law is paid by the customer directly at each hotel.

OBLIGATIONS - RESPONSIBILITIES OF TOURIST ORGANIZATION

Travel Sense Travel Agency has the obligation to coordinate and execute in the best possible way the trips it has arranged and booked for its customers. However, having exhausted all possibilities of provision and care, it is not responsible for wrong actions and omissions of third parties and their associates, as well as for emergencies such as cancellations, delays or changes in routes of various means of transport (planes, ships, buses, buses) or in case of exclusion (“embargo”) of areas due to terrorist acts, strikes and other causes of force majeure.

The Travel Agency may not anticipate or control any delays on chartered flights or charter flights or ships for technical or meteorological or other reasons (and therefore travelers should not plan significant personal activities or combine others , days of departures / arrivals).

It is emphasized that the Travel Agency is not able to anticipate or control circumstances that are foreign to its sphere of influence and may lead to the cancellation of the trip or damages due to non-performance or faulty performance of the agreed travel services.

Typical examples of such cases are: strikes, accidents, diseases, epidemics, organic disturbances due to local conditions, altitude, climate, due to meals not included in the itinerary or due to insufficient hygiene conditions due to external factors, external factors, injuries or injuries. terrorist acts, airstrikes, earthquakes, weather conditions, fires, epidemics, toxic infections and any other state of emergency or force majeure.

In the above cases, our Travel Agency bears no responsibility for repairing any damage caused by them, but will make every effort to support and care for travelers in any way, without substantiating any responsibility or obligation to cover them. relevant emergency expenses, which should be covered, as in the case of force majeure, by the travelers themselves.

Especially in the case of airlines, it should be noted that it is not allowed to change the personal data of the passenger, but only the cancellation of the existing reservation and the reservation of a new position, if this is possible at the appropriate cost. Our Travel Agency does not bear any responsibility in case this is not possible, and the consequent mandatory cancellation of the reservation will be made in accordance with the provisions of this or the service providers of cancellation terms.

In the case of air tickets, round trip or multiple routes, it is not always possible to use selected segments for the ticket. The passenger should contact the travel agency directly to be informed of the policy of each airline.

HOTELS / ACCOMMODATION AND TRANSPORTATION

All information relating to the categorization or classification of hotels and accommodation referred in our site are in accordance with the applicable law of Greece for the tourist classification of hotels and accommodation. The rooms of most hotels accommodate two beds or a semi-double.
The triple rooms are, in essence, double rooms with an extra bed. They are usually not very comfortable and the extra bed can be smaller than normal /or a sofa / or a folding bed. Rooms are usually available between 14: 00΄-16: 00΄ and can be used by the tenants until 10.00΄-12.00΄ on the day of departure (depending on the policy of each Hotel).

If you wish to have the room earlier or leave later, you will have to pay the relevant charge (if there is a corresponding availability). If, due to unforeseen difficulties, the tour operator is forced to change a hotel with another of the same or higher category, the Travel Agency is not obliged to make any other compensation to the travelers.

In the event of a late arrival at the hotel, after the day or time of the traveler's scheduled arrival, and if he has not notified the hotel in time, the hotel has the right to cancel the reservation and make the room available for the entire period of the reservation, if asked.

In case of excessive bookings, our Travel Agency will try to replace the room with another hotel room of the same category or if this is not possible with a lower class hotel room and will return to the customer the difference, without our Travel Agency bearing any further responsibility or obligation.

Airlines, for their own reasons, sometimes charter flights from another airline. This is not a reason for the customer to cancel the trip or claim any compensation.

We recommend that you do not leave exposed and constantly monitor all your personal items (eg mobile phones, etc.) in any place (hotel, ship, plane, etc.). In hotels in particular, it is an international practice not to take responsibility for money or valuables left in the room. For such cases there have often small safes.

TRAVEL DOCUMENTS & ENTRANCE HEALTH DOCUMENTS

The passport must be valid for as long as the scheduled return date is set by the destination countries. Schengen countries also accept the new type, with Latin characters & IDs.

Our Travel Agency provides all the necessary information regarding travel and other documents required for the citizens of all countries, for any trip and destination and their issuance and / or visa, but (even if it provides some assistance in the relevant process)but it can not held liable. It is not responsible for any non-issuance of these by the competent authorities to which the traveler should apply, nor is it responsible if the validity of the visa is less than the duration of the trip (ie the dates do not coincide) or in a case where a couple of travelers have different nationalities than Schengen.

In particular, nationals of other countries who hold foreign passports must inform the travel agency and contact the consular authorities of their own country, as well as the countries they will visit, in order to check whether they need an entry visa or any other documents.

Failure to secure on time issuance of visa and your travel documents does not justify the cancellation of your participation in the trip without charge of cancellation fees. Each traveler is responsible for the validity and validity, security and safekeeping of his travel documents required for his journey. The traveler is responsible for keeping safe the tickets and all travel documents in general throughout the trip.

The parent who accompanies only a minor child must bring with him a validated English language authorization from the other parent who is not traveling. A similar procedure is followed in case the minor is not accompanied by any parent / guardian, in which case a validated authorization is required from both parents. In any case, our office does not bear any responsibility if the local authorities do not accept their entry into their country or the airline does not allow them to enter the flight.

The traveler is obliged to comply with the national provisions and regulations as well as the instructions of the national authorities. Our Travel Agency bears no responsibility in the event that the traveler is prosecuted, summoned to appear before a court, arrested by local authorities, etc.

Our Travel Agency provides all information on any necessary vaccinations or other medical precautions for tropical or other outbreaks. Due to the confidentiality of medical personal data - sensitive personal data - only the traveler himself is responsible for addressing the relevant health authorities.

The traveler is obliged to be informed in time by the local health offices about the health regulations of each country, as well as about the vaccines or medicines that may need to be procured. Customers with health problems should get their doctor's consent to travel, providing a medical certificate or a responsible statement that they can travel safely. Our Travel Agency bears absolutely no responsibility for illness, injury, loss of life, accident or other emergency during the trip.

In the event of such an event occurring, the Travel Agency shall, as far as possible, endeavor to assist the victim, but shall not be liable to cover any relevant expenses and change of the travel schedule, which will continue smoothly.

Our Organization has contract of Civil Professional Responsibility with an Insurance Company. The insurance policy deals, among other things, with the case of insolvency of the organizer, covering all travelers regardless of their place of residence, place of departure or the place of sale of the travel service.

A travel insurance policy that covers travel accident insurance, medical / hospital accident expenses, luggage loss and delay, travel expedition costs, and the repatriation of travelers who are injured as a result of injury or illness, and other coverage are valid in favor of travelers until the age of 75 years.

In the contrary, for people over the age of 75 there is a specific travel insurance coverage, which is limited to cases: Repatriation expenses only from accident or death, loss of luggage, personal travel liability of the traveler, expenses of 1st necessity due to delayed arrival of luggage over 4 hours , travel or cancellation costs if during the trip there is a serious health problem in family members in Greece, return of advance (cancellation expenses) in case of inability to participate in the trip due to death or serious incident in second degree kinship.

The Travel Agency unreservedly recommends to travelers an optional insurance with the coverage and amounts they wish, for life insurance, accidents, luggage, etc., as international conventions limit the responsibilities of carriers, which can also be purchased from our offices. at a cost specifically designed for them.

CANCELLATIONS

Cancellation of participation by the traveler is made only in writing to our office and, regardless of the date of booking (and if it is not possible to assign his reservation to another person with the conditions mentioned in the General Terms of Participation), are subject to the following cancellation fees per person, depending on the time at which the cancellation is made, and are independent of whether the respective amounts have already been paid by the travelers or not:

We ensure that we comply with applicable law, both nationally and in Europe , on the proper use of personal data. To provide travel services, the traveler agrees to the processing of his personal data, such as identifying information and information about services he uses and habits he has.

The Travel Agency and the traveler are committed to resolving in good faith any dispute that may arise during the execution of the contract of the trip.

In case of failure of the relevant efforts, the parties undertake to address the Committee for the Friendly Settlement of Disputes of the Association of Tourist and Travel Agencies in Greece and to request its mediation. If the amicable settlement of the dispute is not possible, the Courts of Athens are competent.

Website Terms of Use

1. Introduction

The Company with the name TRAVEL SENSE SOLE SHAREHOLDER LIMITED LIABILITY COMPANY LTD and the distinctive title TRAVEL SENSE LTD, with Company no. 046628822000, located in Chalkida, at 5 Douna and Varatasi Street, zip code 34100, has Tax Identification Number 999730899, Tax Office of Chalkida, and is legally represented by Ms. Vasiliki Nika (hereinafter the "Company") has created and maintains the website www.travelsense.gr/ to inform you about its services.

Anyone visiting this site is referred to as "user" for the sake of brevity. All information and services that exist on the website or are to be produced in the future are subject to these Terms of Use (hereinafter, for the sake of brevity, "Terms"). The use of the website implies the unconditional acceptance of these Terms. Therefore, the user is advised to carefully read the Terms listed below before browsing, accessing and using this website.

2. User obligations

There are rules and restrictions on the use of the website. These have been put in compliance with the current legal framework, in order to protect the user and avoid cases of abuse, but also to provide the best possible experience to all users of the website. In particular, the user of the website must not use the website for:

publishing, e-mailing or transmitting through other forms, content that is unlawful or contrary to good and transactional ethics, or that is transmitted in a manner that interferes with third parties or violates individual and social rights of others, is threatening, offensive, slanderous, defamatory, vulgar, obscene, libelous, constitutes a breach of confidentiality, or expresses racial, ethnic or other discrimination,
causing harm to a minor,
publishing, e-mailing or transmitting through other forms, content for which the user has no right to transmit (such as confidential information obtained or disclosed as part of a contractual relationship or covered by confidentiality agreements),
sending, publishing, or otherwise transmitting content that infringes any patent, trademark, trade secret, copyright or other proprietary right of others,
damaging in any way the reputation of the Company, endangering the security of the website, preventing any user from accessing it,
publishing, e-mailing, or otherwise transmitting material that contains viruses or malware of any other code, file, or program designed to interrupt, damage, corrupt, or equip any software or computer hardware,
harassing third parties in any way,
conducting business or other activities or engaging in activities that are prohibited by law.

3. Intellectual property rights

The copyright of the content and services of the website, ie indicatively and not restrictively including, the texts, photos, plans, commercial and financial elements, programs, all kinds of files, signs/logos of the website, are protected by the existing Greek, European and international law about copyright and belong exclusively to the Company. The Company always within the framework of good faith and transactional ethics makes every possible effort to ensure that the content and information displayed each time on the website is as accurate and true as possible, but bears no responsibility for their reliability or completeness. It is forbidden to copy, distribute, transfer, alter, resell, create a non-original product or mislead the public about the real provider of the content of the website. Reproduction, reissue, uploading, announcement, dissemination or transmission or any other use of the content of the website in any way or means for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder. Otherwise, the above actions may constitute an infringement of the intellectual / industrial property rights of the Company, which reserves the right to claim any positive and negative damage caused to it, in accordance with the provisions of applicable law.

4. Links to other websites

The website may, inter alia, provide hyperlinks to third party websites, which have sole control over the content they post on them and therefore the full (civil and criminal) responsibility for the security of their websites, the legality and the validity of their content and services as well as the responsibility for the restoration of any claim from any violation of other persons' rights, such as indicative intellectual and industrial property rights, etc., explicitly excluding any liability of the Company for the content of these websites. The Company does not represent these websites and does not guarantee their availability, does not control or is responsible for the content, privacy policy, quality, accuracy, legality, completeness, timeliness and accuracy of the information or the properties of the products or services listed through the above websites.

The user is obliged to contact the providers of these websites directly for any questions or other issues related to the visit and/or use of these websites.

The user acknowledges that the Company is not obliged, nor can it control the security and content of the websites and services of third parties, for which a link is provided on the website. In any case, the Company reserves the right to remove at any time, in its sole discretion, links from the website, which transfer the user to third party websites, as well as to terminate the provision of these services.

5. Liability Disclaimer

The use of the website is the responsibility of the user. Website, services and information are provided "as is" and "as available". To the extent permitted by the law: (a) the Company does not bear any liability, contractual (including negligence or objective liability) or any other liability in connection with the website and its use and (b) the Company does not provide any warranty of any kind, explicit or implied, including, but not limited to, the ongoing operation of the Website or the continued access to it.

Subject to the above and the applicable legislation, the Company does not bear any responsibility regarding any technical error of the website, for any damage caused to the user or his equipment during its use.

6. Changes to the Terms

The Company reserves the right to modify these Terms for the use of the website at any time, without notice to its user. Modifications, additions or deletions to the Terms and Conditions take effect immediately, ie by posting them on the website. By using the website, the acceptance of the changes, modifications, additions or deletions is presumed. For this reason, the user is required to refer to the Terms at regular intervals, in order to have a safe and timely update about any changes in their content.

7. General Terms

If any provision of the above Terms is deemed or becomes invalid or void, abusive, contrary to law or good manners, it automatically terminates and is removed from these Terms, without the validity and enforceability of the other Terms being affected in any way.

Any non-exercise by the Company of its rights arising from these Terms does not imply its waiver of these rights.

These Terms, as well as any amendment thereto, are governed by, construed and supplemented by Greek law. In case of any dispute, it is expressly agreed that the Courts of Chalkida will have exclusive jurisdiction to resolve it.

8. Protection of personal data

The Company informs the user that its personal data is being processed, in accordance with the applicable national and European legislation. For more information on the processing of personal data through the present Website, the user can be informed in detail by the relevant Privacy Policy, which is available here or can contact the Data Protection Officer at dpo@travelsense.gr.

Cookies Policy

At Travel Sense we use cookies to make your experience better on our site. The use of cookies helps us to improve the functions of the site, to make your browsing easier but also to facilitate your choices. Thus, we can provide you with personalized content and ads based on your interests and needs. In addition, cookies are used to analyse the traffic of our site and to identify problematic pages that need improvement. Our goal is to improve our site to continuously provide better services and experience for our users.

At www.travelsense.gr the primary goal is to protect the privacy of the website visitors and for this reason our Company adheres to a strict policy.

We suggest you take some time and read this policy so that you can understand the type of cookies we use, the information we collect using cookies and how this information is used. By using our website you agree to the use of cookies in accordance with this policy.

What are “Cookies”?

"Cookies" are small files with information that a website stores on a user's computer (usually in a web browser such as Chrome, Opera, Mozilla Firefox, Edge, etc), so that every time a user logs on to the website, the website retrieves such information and offers the user related services. A typical example of such information is the user's preferences on a website, as they are stated by the user's choices on that website (eg selection of specific "buttons", searches, ads, etc.).

2. General Cookie Classification Information

There are two general categories of cookies:

• Technical cookies: necessary for the proper operation of a website and for the user’s browsing. Without them, users may not be able to view the pages properly or use certain services.

• Profile cookies: are used to create user profiles to send advertising messages according to the preferences displayed by the user while browsing.

Cookies, whether "technical" or "profile cookies", may also be classified as:

• "Session" cookies, which are deleted immediately after closing the browser.

• "Permanent" cookies, which remain in the browser for a certain period of time. These cookies are used, for example, to identify the device that links to a website, facilitating user authentication procedures.

• "Proprietary" cookies, which are created and controlled directly by the operator of the website the user is browsing

• "Third party" cookies, which are created and controlled by parties other than the operator of the website to which the user is browsing.

Our Website uses "technical" cookies and in particular the following types of cookies:

1. Proprietary cookies, session cookies or permanent cookies, which are necessary for browsing the Website, for internal security and systems management purposes.

2. Third party cookies, permanent cookies, used by the Website to send statistical information to Google Analytics, through which the Company can perform statistical analysis of access/visits to the Website. The cookies used serve only statistical purposes and collect information in a centralized form. By using two cookies, the permanent and the session cookies (which expire when the browser closes), Google Analytics also stores a log of the start and end times of site visits. You can prevent Google from collecting data through cookies and subsequent data processing by downloading and installing the browser add-on from: http://tools.google.com/dlpage/gaoptout.

You can choose which cookies to give your consent to by clicking here. In the case of third party cookies, users provide or refuse to give their consent directly to the holder of that cookie, to whom the Company simply refers to: most third party cookies on the website may be disabled by users on their own browser or by visiting the websites of their operators directly using the links listed in the table below. In any case, we would like to point out that disabling cookies may affect your ability to use the site and/or make the most of all available features and services.

3. Cookies Categories

3.1. "Necessary": They allow the basic functions of the site, such as navigation and access to safe areas of the website, adding products to the cart and completing purchases. Necessary Cookies are essential for the site to function properly and to serve the purpose of the user's visit (eg purchase completion).

3.2. "Functionality": They are used for the correct and smooth operation of the page and allow the site to "remember" the user's choices, in order to provide improved and personalized functions according to his needs and interests. This category includes cookies with information such as the shopping cart, but also information for safe browsing.

3.3. "Performance": They help us understand how visitors use and interact with the various pages, collecting and reporting anonymous information. This way, we can understand if users are experiencing a problem and if a page needs improvement. They are also used for the creation of useful reports to improve the performance of our site in general.

3.4. "Targeting/Advertising": These cookies are used to provide ads with content that suits users and their interests. They can be used to send targeted advertising or personalized offers to the user. They also help us measure the performance of our advertising campaigns.

4. How to control cookies

Most Internet browsers allow you to specify whether or not you want to use cookies. The following pages provide instructions for cookies’ settings in the most popular web browsers:

5. Detailed Cookies Table in www.travelsense.gr